4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
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Product 360: Access All product information and service history with a simple scan
- Inspection: Perform product inspection or Check List to verify product performance and identify service required
- Service Orders: Manage all service or work orders dispatched and schedule of work
- Knowledge: Access any knowledge or training resources such as Service Manuals, Bulletins, Videos
- Diagnostics: Access and use any data or files from other diagnostic tools
- Support: Get help when needed by connecting to company’s technical assistance center without any waiting lines
Parts Catalog: Identify the right parts required for a repair with Illustrated Parts Catalog, Interactive Schematic Viewer
- Parts Order: Check Part availability and initiate parts order
- Warranty: View all Warranty coverages and entitlements or initiate Warranty Claim
- IoT: Connect to the product using IoT or Telematics and view any failure codes, events or data available
The immediate benefits pay for this software multiple times over with:
- Improved Tech Productivity – Save a few hours a week for each Tech to work on additional work orders
- Reduced Cost of Delivery – Reduce costs of delivery for all service resources to the Tech by consolidating into one simple App
- Enhanced Customer Experience – Enhance service experience to improve customer satisfaction and retention
- Increased First-time fix rates – Reduce the cost of repairs by increasing first-time fix rates with the right knowledge, Parts, and Tools
Request a Live Demo to learn how you can enable your Service Techs today.
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