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      CHANNEL CONNECT

      DEALER SERVICE & SUPPORT PORTAL

      Enable your dealers to deliver superior customer experience and boost the share of the parts and service business


      Manufacturers of durable goods rely on the authorized distributors, dealers, and service centers to satisfy the customer needs after the product sale and foster customer loyalty. Dealers play a vital role in providing Support, Service, and Parts the customers need to keep their products running.

       

      Unify Service Transactions with Dealer Web Portal

      A Dealer Service & Support Portal improves the collaboration and communication between manufacturers and their dealer network to enhance customer satisfaction and gain market share in the aftermarket.

      Mize Dealer Service & Support Portal powered by Connected Customer Experience platform and Smart Blox makes it easier for dealers to do business with you by enabling them to streamline all service transactions.

      Service Support Portal Channel Connect

       

      Mobilize Service Delivery

      Mize Channel Connect makes service information more accessible on any mobile device with native apps on iOS and Android devices and a responsive web app for any browser.

      Mize mTECH app enables Service Technicians to perform all service tasks efficiently improving technician productivity and first-time fix rates.

      Channel Connect Mobile Screenshot

       
       


       

      Simple and Cost-effective solution

      Mize Dealer Web Portal is a low-cost alternative to existing custom, expensive, and disparate dealer facing service applications. Dealer Web Portal is available on CX Cloud for a simple and cost-effective subscription price reducing the cost of upfront investments in hardware, software, and implementation.

      CX Cloud provides a reliable, high-performance, and scalable dealer extranet solution. You can reduce the cost of support, maintenance, and upgrades while being responsive to changing dealer and customer needs.

      Integrate for Seamless Service Interactions

      Mize CX Connect integrates Dealer Portal with ERP, CRM, DMS, and other enterprise systems for seamless exchange of service transactions between manufacturers and dealers.

      Dealer Portal is directly connected to My Customer Portal to simplify service interactions with customers.

      Manufacturer’s Customer Service & Support organization can utilize Customer Central to manage and orchestrate service interactions with dealers and customers.

      Mize Dealer Web Portal is available in multiple languages to meet the needs of your global network of distributors, dealers, and service centers.

       


       

      Drive Customer Loyalty and Service Sales

      Mize Dealer Service & Support Portal and Mobile App help you to:

      Realize better return on Service Investments

      Manufacturers and Dealers make huge investments in service bays, parts inventories, fleets of trucks, diagnostic and service equipment, technical publications and service technician training. Mize Service & Support portal and mobile app help you to realize a better return on your service investments by growing service and parts profitability from your loyal customer base.

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      FEATURED RESOURCES

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