Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market
Guest blog by Michael Blumberg, Blumberg Advisory Group
Syncron, a leading provider of Service Parts Planning, Pricing,...
Mobilize Dealers and Channel Partners to Deliver a Connected Customer Experience
Mize Channel Connect is a unified mobile app for dealers or channel partners to perform service tasks and access information at the most important customer touch-points. Channel Connect mobilizes the field sales and service personnel at a dealership or a store to deliver a better customer experience by simplifying the access from any mobile device anywhere they are interacting with the end customers.
Scan a product serial to get all the Product information or initiate a transaction
Add pictures from the camera to any transactions like a support request or a warranty claim
Interface with connected products to capture information or send data to
Check the status of any transaction from a mobile device
Receive push notifications for updates on any interaction
Manage all the tasks with a consolidated inbox or work-queue
Search and access products, customers, transactions, and knowledge
Companies can deliver branded app and user experiences by utilizing Channel Connect to their dealers and channel partners' network.
Improved productivity of field sales and service personnel
Faster customer service and enhanced customer experience
Simplified access to information, knowledge, and transactions
Increased revenues from satisfied and loyal customers
Reduced cost and accelerated delivery of mobile solutions
Improved productivity and efficiencies of contact centers and service operations
Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing...
The ability to deliver a customer-centric experience has quickly become a prerequisite for competing in the global...
Service Technician (Tech) plays a critical role in delivering the service experience to your customers. Companies spend a lot of money recruiting and training these techs, but there is still a shortage of qualified service techs in most industries. Companies can make the Techs more productive by enabling them with right capabilities that save time and Improve service delivered.