IDC Analyst logo


    Follow us

    Sign Up for Updates

      3 min read

      ROI Analysis Proves Business Case for Modernizing Warranty Management

      Featured Image

      Learn How to Realize a Strong ROI in Our Warranty Webinar

      If you're like many manufacturers, it may be time to close the transformation loop with a single, modern warranty management solution and an ROI analysis. You may be overdue in replacing a legacy system and see the potential for increased revenue. If you need the business proof showing ways to realize ROI, then join us for a webinar with industry experts. You'll learn to calculate expected cost reduction and increased revenue.

      Mize is proud to sponsor a webinar on ROI analysis and Warranty Management moderated by Eric Arnum, Editor of Warranty Week. Presenters include Mike Roberts, President of MR Insights, and Gary Serbousek, Sr. Product Manager at Mize. The team will discuss how to obtain a strong return on investment as you modernize your warranty management system and process.

      Join the webinar to learn:

      • Warranty Week's perspective on the state of warranty management
      • How to determine typical ROI approaches and their importance
      • Finding savings through warranty system and process improvements
      • Finding the gaps which drive substantial ROI from warranty systems modernization.

      Want a Free Gap Analysis?

      Mize and MR Insights are giving away two free 4-hour Business Case and Gap Analysis Workshops to two lucky organizations in attendance. Each workshop will be given at a time agreed upon by all parties but must be completed by June 30, 2021. The workshops will be conducted virtually with up to 8 attendees from your company and include a web-based ROI calculation. You must attend the webinar to be in the random drawing held on March 11, 2021.

      View On-Demand Recording


      Speaker Bio’s

      eric_black_gray_300x300Eric Arnum is the editor of Warranty Week, an online publication written for the warranty industry professional. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website at, the newsletter has quickly gained a following among manufacturers, retailers, servicers, and insurance professionals.

      mike_black_gray_300x300Mike Roberts worked for Ford Motor Company for over 33 years. During his career with Ford, he worked with Ford and Lincoln dealerships in 4 different regions of the U.S., assisting with customer service activities and helping dealers in their warranty administration. He led many various ground-breaking projects within Ford, including leading the initiative to automate Ford's field organization and launch and run Ford's dealership distance learning network.

      Mike was involved in many different facets of Warranty Management within Ford, including analytics, dealer measurement and reporting, dealership warranty management, counseling, and auditing. He was Ford's Global Warranty Strategy Manager and the business lead supporting Ford's initiative to modernize, globalize and standardize their warranty transactional systems and processes. Ford's ONE Warranty Solution (OWS) is the benchmark for all other OEMs.

      Mike is a member of the Automotive Industry Actions Group (AIAG), an instructor for AIAG (CQI-14 Warranty Management and Warranty 101), and does frequent warranty benchmarking within the industry. He is a speaker at many separate warranty and industry conferences.

      gary_black_gray_300x300Gary Serbousek has over 15 years of experience related to warranty and service software for several verticals, including Automotive, Heavy Equipment, Consumer Electronics, and Home. Much of that time has been focused on building software to reduce warranty costs, increase product quality, and increase supplier recovery. As a senior product manager for Mize, he is responsible for understanding customer needs and providing direction for adding innovations to the Mize Smart Blox technology.

      Also, Gary has over 30 years' experience working in the software industry in various roles in the coding, marketing, and selling of cutting-edge software.

      View On-Demand Recording


      Mize Inc.

      Our company blog authors are among the best in the industry. By using our product and customer experts as sources we are able to share the latest trends and tips.