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      5 min read

      The Dark Side of Warranty Management

      Significant extra burden often goes unnoticed

      Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. The stories from the field go beyond imagination:

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      3 min read

      5 Key factors to enhance OEM and Supplier collaboration on Warranty

      Product OEMs and Parts suppliers agree that more collaboration is needed to reduce warranty costs and improve quality. These five key factors can help to enhance communication and collaboration between OEMs and their suppliers:

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      6 min read

      Why is Warranty considered a cost center but Marketing is not?

      Companies spend on average 11% of revenues on marketing and 1.5% of revenues on Warranty. Despite the higher cost of marketing, why is warranty considered a cost center, but marketing is not.

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      2 min read

      Warranty Insights: Top 5 Trends in Warranty Systems for 2016

      Companies are leveraging the latest technologies to streamline warranty, improve product quality, and improve service profits. As you make plans for next year, we want to share the Top 5 Trends that can have significant impact in 2016.

      • Increased use of Cloud: CRM has been leading the charge for years to move enterprise software to the cloud. As adaption and usage grows within enterprises, warranty and service managers are feeling more comfortable with having their warranty data in the cloud. Companies are increasingly using Cloud based warranty management solutions as they get additional capabilities without huge upfront investments and realize faster ROI.
      1. Recall/Service Bulletin management:

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      3 min read

      Setting Standards: Demystifying Warranty Fraud defines the word Standard as; “something set up and established by authority as a rule for the measure of quantity, weight, extent, value, or quality.”

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      Connected Customer Experience

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