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      Social Commerce

      3 min read

      Mapping the Customer Journey For CEM Success

      A customer journey map is a very simple idea: it's a diagram that illustrates the steps your customer(s) go through in engaging with your organization, whether it is a product, an online experience, retail experience, a service, or any combination thereof.


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      3 min read

      Social Commerce: The Evolution of e-commerce

       Last Monday was my first day back in school after a well-deserved winter break.


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