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      reduce warranty cost

      3 min read

      Reduce Warranty Costs and Increase Operational Efficiencies with a Fully Mobile Field Service Organization

      Many Warranty Managers that we at Mize work with often share that field service operations are the most labor-intensive part of their warranty process and are a significant cost driver. The primary reason for this extra cost is due to the field service not being fully integrated into the overall digital warranty processing systems.


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      3 min read

      Solving Warranty Management Problems – A Peer’s Perspective on Claims Management Automation

      The ongoing problem of managing warranty claims is that it’s a very labor-intensive process


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      4 min read

      Warranty Transformation: From Legacy System to SaaS Solution

      If you are a durable goods manufacturer, then it is likely that your company still operates a legacy system for warranty management. Legacy systems are costly to maintain and modify, since there are very few people inside the organization who remember how the system works Your company must employ people with specialized knowledge of the system, and if they leave the organization, their expertise walks out the door with them.


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      4 min read

      5 Critical Success Factors for Global Warranty Implementation

      A recent Mize webinar included a discussion of Critical Success Factors for Global Warranty Implementation. Implementing a global warranty system can be a very challenging and complex project. Project failure can result in cost and schedule overruns, sub-optimal processes, and dissatisfaction of key stakeholders in warranty processes. 


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      4 min read

      Warranty Transformation: From Legacy System to 15% Costs Savings in the 1st Year

      If you work for a global manufacturer of durable equipment, then it is likely that your company still operates a legacy system for warranty management. Legacy systems are costly to maintain and modify.  Since there are very few people inside the organization who remember how the system works, your company must employ people with specialized knowledge of the system.  At issue, these people are usually focused only on the task of system maintenance and may provide little value to the company beyond this task.    


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      9 min read

      Warranty Fraud Management Book

      Although technology - connectivity, analytics, sensors - has changed a lot and enabled OEMs to implement much tighter controls and detect fraudulent behavior, the general picture looks quite unchanged and warranty fraud continues to be a challenge.

      The strategic importance of warranty management has increased and the general maturity of the warranty profession in the industry has improved during the past 15 years. However, the battle against warranty fraud continues to be a challenge for many warranty professionals.


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      4 min read

      What is needed to control warranty costs and prevent fraud?

      Our previous blog “The Dark Side of Warranty Management  highlighted the scale of warranty fraud. Depending on the source, warranty fraud is estimated to be 3 to 15 percent of the total warranty cost. In individual companies, the amount of warranty fraud can be much higher


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      3 min read

      The impact of Service Technician on Warranty costs.

      A Service Technician can affect your Warranty costs more than you think. The decisions and actions by a Service Technician (Tech) have a very significant impact the cost of warranty repairs. To reduce warranty costs, warranty and Service departments need to pay more attention to enabling the Tech to make right decisions, capture accurate information, and perform the repairs efficiently.


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      6 min read

      Why is Warranty considered a cost center but Marketing is not?

      Companies spend on average 11% of revenues on marketing and 1.5% of revenues on Warranty. Despite the higher cost of marketing, why is warranty considered a cost center, but marketing is not.


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      5 min read

      The Next Generation Warranty Software to Reduce Warranty Costs

      Over the last two decades, warranty software has been evolving and one can clearly separate this period into three distinct generations of software. Similar to the way the mobile phones have evolved from 2G, 3G and 4G, 2nd generation of warranty was before 2001, then 3rd generation was predominantly driven by web, now the Next generation of warranty is being led by confluence of mobile, cloud, and IoT technologies.


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