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      2 min read

      WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime

      Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing market conditions and shifting customer expectations to stay ahead of the proverbial curve. Most companies rely on new technologies to help solve these business challenges, and field service organizations are no exception.

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      2 min read

      Turn Your Post-Sale Services and Warranty Management into a Profit Center: Best Practices from Experienced Global Leaders

      The ability to deliver a customer-centric experience has quickly become a prerequisite for competing in the global marketplace across most industries, including durable goods manufacturing. Your customers have an ever-growing list of vendors to choose from, and their loyalty to your brand rises and falls with the experience you provide. In fact, according to PwC, 32% of customers will stop doing business with a brand they love after only one negative experience.

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      4 min read

      Service Lifecycle Management 101

      Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue

      Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods manufacturers for far too long. While we collectively recognize the value of post-sale revenue, it has been difficult—and nearly impossible—to align the people, processes, and technology required to optimize the approach.

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      2 min read

      3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships

      Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product requires repair, they expect it done quickly and efficiently—anything less can negatively affect the customer experience and lead to a higher churn rate.

      Depot Repair Management (DRM) software provides technicians and teams with the tools they need to do their job better, creating a more efficient repair process that reduces customer downtime and leads to happier customers.

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      2 min read

      Solve Technician Inefficiencies with a Field Service Management Solution

      Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle administrative tasks that eat away at their time. Empowering the workforce now depends on more than just training; a connected field service management solution is the best way to make technicians more efficient, empower them to solve the problem correctly the first time, and control costs that can easily spiral without the right solution in place.

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      2 min read

      Improve Technician Efficiency and Productivity with Service Parts Management

      When a part breaks or wears down, providing a quick and efficient replacement is crucial for keeping customers’ operations running smoothly. Offering reliable repairs improves the buying experience, leading to repeat part sales and happy long-term customer relationships. It’s a win-win for everyone—but it’s almost impossible to achieve without an effective service parts management process.

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      3 min read

      ROI Analysis Proves Business Case for Modernizing Warranty Management

      Learn How to Realize a Strong ROI in Our Warranty Webinar

      If you're like many manufacturers, it may be time to close the transformation loop with a single, modern warranty management solution and an ROI analysis. You may be overdue in replacing a legacy system and see the potential for increased revenue. If you need the business proof showing ways to realize ROI, then join us for a webinar with industry experts. You'll learn to calculate expected cost reduction and increased revenue.

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      6 min read

      The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams

      Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams

      Strategies For GrowthSM (SFGSM),in conjunction with Mize, recently announced survey findings indicating positive signals for the expanding Warranty Chain Management market – customer-centric market factors drive organizations to improve existing levels of warranty management performance.

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