Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     
      Posts about

      Optimize Warranty Management

      5 min read

      Selecting the right Software Partner for Warranty and Service Contract Management

      The growing importance of Warranty and Service Contracts for Manufacturers

      Over the past several decades, durable equipment manufacturers have experienced an evolutionary shift with respect to how they manage service interactions after the original product sale. Manufacturers originally considered the warranty as a necessary cost they had to contend with in order to keep the customer happy, resolve product failures, and obtain critical data required to improve product quality.   Manufacturers no longer view the provision warranty and aftermarket service as a cost of doing business that must be controlled but as an opportunity to add value, obtain critical insights to drive product innovation, and generate incremental revenue and profits.


      Continue Reading
      5 min read

      Webinar: Benchmark and Optimize Warranty Management

      Overview of the 2019 SFG Analysts Take

      Mize kicked off the new year by hosting another presentation for our online webinar series. The January 17, 2019 presentation entitled “Benchmark & Optimize Warranty Management” focused on current and future forecasts in warranty management as well as best practices to optimize warranty management.


      Continue Reading
      7 min read

      The State of Warranty Chain Management

      Results of annual survey suggest the global warranty services market appears to be moving toward a more expansive period of growth in 2019.

      After conducting its fifth annual Warranty Chain Management (WCM) Benchmark Survey in the second half of 2018, Strategies For Growth president & principal consulting analyst, Bill Pollock, has put together a results package consisting of an Analysts Take paper, a Webinar and a 2019 WCM Conference workshop and presentation on "The State of Warranty Chain Management (WCM) for 2019 – and Beyond!"


      Continue Reading
      A MIZE BLOG

      Connected Customer Experience

      Our company blog is filled with service lifecycle management tips and best practice articles. Stay informed on trends, case studies and announcements. Subscribe today.