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      Field Services Industry

      4 min read

      Today’s Crisis Triggers the Next Revolution in Field Service

      This blog was written by Robert Gillette. Throughout his career, Mr. Gillette has maintained responsibility for P&L and revenue growth for all presales, post-sales, and service delivery operations. Most recently, Robert served as Vice President of Customer Support for an OEM line of precision HVAC/R products for the IT Data Center and Indoor Agriculture (cannabis) markets.


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      3 min read

      Is Now The Right Time To Replace Your Field Service Management Software?

      The market for field service management (FSM) software market is large and growing. In 2017, the market for cloud- based applications was valued at $1.2 billion by Blumberg Advisory Group, and we anticipate that the market will experience a five-year compound annual growth of 22.8 percent. In other words, it will more than double by 2022.


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      3 min read

      Avoiding the Four Biggest Mistakes FSOs make when using Contingent Labour

      Michael Blumberg, President of Blumberg Advisory Group  and founder of FieldServiceInsights.com discusses  some of the most crucial mistakes field service companies can make when utilising contingent or seasonal labour…

      Field Service Organizations (FSOs) in North America, UK, and Europe are increasingly turning toward crowdsourcing platforms and subcontractors to augment their field workforce.

      This type of outsourcing strategy enables FSOs to become more agile in meeting customer demands for service. As a result, they [FSOs] are able to reduce costs and improve service productivity. In addition, crowdsourcing and contingent labour helps solve the problem of finding skilled labour on a rapid basis.


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      3 min read

      Field Service: A Mid Year Review

      Now that we are half way through 2018, I wanted to take some time to look at where the Field Service industry is right now.  Here are some of my thoughts on the biggest struggles facing Field Service Organizations (FSO), where some of the greatest opportunities lie, and what trends to look for in the coming months and years.


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      4 min read

      The Impact Of Impending Labor Shortages On Field Service

      One of the most pressing concerns among field service executives is the impending shortage of skilled workers. These concerns are well-founded. The U.S. labor market is expected to face a shortage of approximately 8.2 million workers by 2027, reports Thomas Lee, head of research at Fundstrat Global Advisors.


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      4 min read

      Value and Price: Understanding the Forces that Influence Service Revenue

      I am often asked by clients to help them implement strategies to grow their service revenue.

      Often these engagements occur because a client perceives that they are not getting their fair share of revenue and it’s impacting the profitability of their company.


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      3 min read

      Sell More Service By Providing More Value

      Over the last month I’ve spoken to over two dozen Field Service Executives about challenges they are facing when it comes to generating additional service revenue for their companies.   I observed several common themes.  First, every executive I interviewed indicated that they would like to sell more service contracts.  However, they were experiencing resistance from customers as evidenced by low contract attachment rates.   Second, these executives were concerned about whether or not their prices were too high or if their customers really needed service contracts.  After all, this was the feedback they were receiving from their sales teams and even first hand from the customers that had spoken to directly.


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      4 min read

      What’s in Store at Field Service USA 2018?

      This month I interview Sara Mueller, Executive Program Director, Field Service Events at Worldwide Business Research (WBR) about challenges and opportunities facing the Field Services Industry, and why Field Service executives should attend Field Service USA 2018 in Palm Desert, California from April 17-20, 2018.


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