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      Field Service Management

      2 min read

      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing, and Uptime Management Solutions, has announced a merger with Mize, a leading provider of Field Service Management (FSM) and Warranty Chain Management (WCM) solutions. The merger creates the world’s largest privately-owned provider of Connected Service Experience (CSX) and  Service Lifecycle Management (SLM) solutions for manufacturers, distributors, and service ecosystem partners. The new entity brings together two well-recognized leaders in their respective cloud solutions markets.


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      2 min read

      Solve Technician Inefficiencies with a Field Service Management Solution

      Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle administrative tasks that eat away at their time. Empowering the workforce now depends on more than just training; a connected field service management solution is the best way to make technicians more efficient, empower them to solve the problem correctly the first time, and control costs that can easily spiral without the right solution in place.


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      2 min read

      Brand Loyalty by Connected Customer Experience

      To a company, each has heightened concern about brand loyalty. Across all durable goods categories, time to market has hastened, providing customers more options. Churn is real – organizations must be prepared to protect their turf while gaining opportunistic market share.


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      3 min read

      Reduce Warranty Costs and Increase Operational Efficiencies with a Fully Mobile Field Service Organization

      Many Warranty Managers that we at Mize work with often share that field service operations are the most labor-intensive part of their warranty process and are a significant cost driver. The primary reason for this extra cost is due to the field service not being fully integrated into the overall digital warranty processing systems.


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      3 min read

      Improving First-Time Fix Rates

      In my last blog, I discussed the importance and impact of high First-Time Fix rates for the field service industry. (If you have not already read it, catch up here.)  Knowing that a high First-Time Fix rate leads to greater customer satisfaction, higher renewal rates, and lower costs for your company encourages management teams to want to improve this Key Performance Indicator (KPI). And making those changes does not have to be difficult or costly. On the contrary, making this KPI a priority will increase profitability and can make your organization flow more smoothly.


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      4 min read

      The Impact Of Impending Labor Shortages On Field Service

      One of the most pressing concerns among field service executives is the impending shortage of skilled workers. These concerns are well-founded. The U.S. labor market is expected to face a shortage of approximately 8.2 million workers by 2027, reports Thomas Lee, head of research at Fundstrat Global Advisors.


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      4 min read

      Value and Price: Understanding the Forces that Influence Service Revenue

      I am often asked by clients to help them implement strategies to grow their service revenue.

      Often these engagements occur because a client perceives that they are not getting their fair share of revenue and it’s impacting the profitability of their company.


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      3 min read

      Sell More Service By Providing More Value

      Over the last month I’ve spoken to over two dozen Field Service Executives about challenges they are facing when it comes to generating additional service revenue for their companies.   I observed several common themes.  First, every executive I interviewed indicated that they would like to sell more service contracts.  However, they were experiencing resistance from customers as evidenced by low contract attachment rates.   Second, these executives were concerned about whether or not their prices were too high or if their customers really needed service contracts.  After all, this was the feedback they were receiving from their sales teams and even first hand from the customers that had spoken to directly.


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      3 min read

      6 Things You Need to Know When Purchasing Service Lifecycle Management Software

      I’ve spoken with numerous service executives over the course of my career  about their experiences when purchasing enterprise software for service management (also known as Service Lifecycle Management (SLM) software).  I’ve distilled the knowledge I’ve gained into 6 tips to help you when you are in the market for enterprise service software.


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