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      Customer Self-Service

      2 min read

      Brand Loyalty by Connected Customer Experience

      To a company, each has heightened concern about brand loyalty. Across all durable goods categories, time to market has hastened, providing customers more options. Churn is real – organizations must be prepared to protect their turf while gaining opportunistic market share.


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      5 min read

      5 Tips to a Better Customer Warranty Self-Service Portal

      Manufacturers often face excessively high labor costs associated with processing warranty claims. At issue, there are often numerous touchpoints involved in supporting warranty claims. The burden on your company starts from the moment the customer purchases a product. Resources are required to register the product warranty, respond to service requests and inquiries, open a claim, issue an RMA, etc. This situation often stems from disparate and disconnected systems. Since end-users are growing increasingly comfortable with self-service and even expect it, one way to overcome these challenges is by replacing legacy systems with new applications that include customer self-service portals.



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      2 min read

      A Peer’s View: Unifying Warranty Management through Customer Self Service

      Manufacturers are saddled with multiple legacy systems that seem like they’ve been with the company from its concept. Some may have…


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      3 min read

      How Field Service Operations Should Manage the Pandemic

      During the second half of 2020, your company's field services operations will build its road forward. Initiatives previously tabled for further discussion later are now immediate concerns. Automating knowledge management, service delivery and parts availability for web-based availability, is now top-of-mind. Considering customer access and contact is becoming increasingly difficult, pandemic-fueled necessity is driving attention to cloud-based information access and workflow.


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      2 min read

      10 reasons why Customer Self-Service Portals increase customer satisfaction

      A Customer Self-Service Portal helps companies to reduce customer service costs significantly and leads to better customer satisfaction, loyalty, and engagement


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