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      Customer Satisfaction

      2 min read

      Automated Product Field Inspection Toolbox

      Increasing product field inspection obstacles have made challenging and costly activities even more demanding. What was dealing with dissatisfied customers over unexpected product problems is now a communication crisis: field techs struggle without having the tools for quick fixes.


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      3 min read

      Enabling Suppliers to manage claims, returns, and quality for all OEMs through a Connected Warranty Processes

      Mize recently hosted a workshop at the ENG Automotive Warranty Summit USA titled Enabling suppliers to manage claims, returns, and quality for all OEMs. Ashok Kartham, Mize’s Founder and CEO, kicked off the workshop by posing the following question: What is one key factor that drives warranty performance improvement?”. Of course, warranty performance is broad, consisting many measures such as claim automation rate, supplier recovery rate, cycle time for Detection-to-Correction, and related factors such as COPQ. As such, the question is not easily answered. However, the experts at Mize’s have reached a conclusion is that the key factor is the “Connectedness” of the warranty process.


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      3 min read

      Webinar: Enabling Service Technicians to Deliver Better Customer Experience

      Customer Experience is a critical factor driving customer loyalty and retention.  It is important for companies to focus on these Key Performance Indicator (KPIs) because it takes 5 times as much to attract a new customer as it does to keep an existing customer satisfied. Maintaining high levels of customer loyalty and retention can also have a huge financial payoff. Benchmark studies show that just a 5% increase in retention can yield profit increases in the range of 25% to 95%.


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      6 min read

      AWM 2018 Working together to reduce warranty and NTF

      This blog post is based on workshop session by Mize at ENG’s Automotive Warranty Management conference on Oct 16th & 17th in Dearborn, MI. You can read the summary blog post about the conference.


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      8 min read

      Lessons from Automotive Warranty Management USA 2018

      The ENG’s 3rd annual Automotive Warranty Management USA, sponsored by Mize, took place on Oct 16th and 17th in Dearborn, MI. The event attracted over 110 warranty leaders from the automotive industry. This blog post summarizes the key themes, presentations, metrics, best practices, and technologies discussed during the conference.


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      2 min read

      8 Strategies to control the cost of shipping warranty related returns

      WSJ article on annual logistics report finds:

      • Costs for freight have risen steeply since the middle of last year because of rising interest rates, higher price of fuel, and driver capacity constraints
      • Average freight rate per mile have risen between 20% and 30% so far this year

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      3 min read

      Why The Customer Experience Should Be At The Heart Of Marketing and Selling Services

      Consumers now reside in a digital world where instant gratification is the new currency. The rise of Spotify, Netflix, Amazon Prime Now and Uber ensures they can avoid any pain points and get what they want and when they want it in a new on demand economy.


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      2 min read

      10 reasons why Customer Self-Service Portals increase customer satisfaction

      A Customer Self-Service Portal helps companies to reduce customer service costs significantly and leads to better customer satisfaction, loyalty, and engagement


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      1 min read

      Improve Product uptime and Customer Satisfaction with Inspections

      Many asset-intensive industries have used Pre-Delivery and regular Service Inspections to ensure product uptime and customer satisfaction.


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      Connected Customer Experience

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