Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     
      Posts about

      customer experiences

      4 min read

      Service Lifecycle Management 101

      Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue

      Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods manufacturers for far too long. While we collectively recognize the value of post-sale revenue, it has been difficult—and nearly impossible—to align the people, processes, and technology required to optimize the approach.


      Continue Reading
      2 min read

      Building an OEM Recurring Revenue Stream with Customers

      Generating a recurring revenue stream with customers is critical business objectives facing Durable Equipment Manufactures today. The key: building a forever transaction with every customer you have.


      Continue Reading
      2 min read

      How to Build a Forever Transaction with Every Customer

      It’s every manufacturer’s challenge: how to build a forever transaction with every customer you’ll ever have.

      Initial product sales are your primary focus, and rightly so – they provide immediate net new revenue, cash flow and market share growth. Though when you turn a single-event sale into a subscription model, the revenue scope shifts to an ongoing relationship, facilitating a forever transaction, and often a customer for life.


      Continue Reading
      2 min read

      Why Servitization Practices are Moving from a Product Focus to a Service-First Model

      Seemingly every company touts a customer-first focus. Though for manufacturers, an accurate admission is that their concentration is squarely on their products. It’s a common trap: manufacturers have people and processed that primarily think from the product vantage, with systems and technology infrastructure that keeps this mindset prominent.

      Is this a profitable way forward?


      Continue Reading
      A MIZE BLOG

      Connected Customer Experience

      Our company blog is filled with service lifecycle management tips and best practice articles. Stay informed on trends, case studies and announcements. Subscribe today.