Here are 3 field service trends today, projecting to have legs for tomorrow. To see what field service digital transformation’s possible today, request a demo of Mize’s Field Service Management system.
Insights from Ashok Kartham, Founder and CEO of Mize, discussing Key Technologies for Field Service Operations during a roundtable interview at the 11th Annual Extended Warranty and Service Contracts Innovations Conference.
During the second half of 2020, your company's field services operations will build its road forward. Initiatives previously tabled for further discussion later are now immediate concerns. Automating knowledge management, service delivery and parts availability for web-based availability, is now top-of-mind. Considering customer access and contact is becoming increasingly difficult, pandemic-fueled necessity is driving attention to cloud-based information access and workflow.
Today, Mize announced the availability of a new Health Check designed to monitor the health of technicians and protect the safety of end customers.
Developed in response to COVID-19, this application enables organizations to assign service orders based on the health of their technicians.
At the beginning of each day, organizations can use the Health Check feature to collect vital health signs from each individual technician and automatically determine if the technician’s Health Check status is “Fit” or “Unfit”.