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      2 min read

      Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market

       

      The last 18 months have been challenging for most industries, and the automotive industry has been particularly hard hit. A shortage of semiconductors and supply chain chaos led to several manufacturers halting production, while others scaled back and waited for the proverbial dust to settle. McKinsey reports that the industry is accelerating out of the turn on its return to the next normal, but the lessons from the global pandemic won't soon be forgotten.

      And that lesson for automotive manufacturers and professionals working in and around the industry is best boiled down to the adage, "the only constant is change." The goal now is to keep our eyes on what's next and prepare for the inevitable fluctuations.


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      2 min read

      In the Rearview Mirror: A Leading Automobile Warranty and Service Conference Recap

       
      A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference

      I had the privilege of moderating the recent MAPConnected Vehicle Lifecycle and Warranty Conference. Being the conference moderator offered several distinct advantages. I observed audience attention and participation during the presentations, plus I had the opportunity to ask the tough questions on everyone’s minds. Here is a short recap of my experience.


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