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      2 min read

      Ensuring Field Service Technician and Customer Health & Safety: A Systems Appraoch

      Today, Mize announced the availability of a new Health Check designed to monitor the health of technicians and protect the safety of end customers.

      Developed in response to COVID-19, this application enables organizations to assign service orders based on the health of their technicians.

      At the beginning of each day, organizations can use the Health Check feature to collect vital health signs from each individual technician and automatically determine if the technician’s Health Check status is “Fit” or “Unfit”.


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      3 min read

      Service Contract Configuration: The Key to Higher Attach Rates

      Mize is currently conducting a study among service executives and warranty professionals who are involved in marketing and selling service contracts and extended warranty (SC/EW) programs. Our objective is to identify best practices involved in marketing and selling SC/EW and extended service programs and evaluate the impact of these practices on key performance indicators (KPIs). 


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      2 min read

      Protect and grow Service Parts Sales

      During the COVID-19 driven stay-at-home guidelines, eCommerce sites such as Amazon.com, Instacart, and Walmart have seen massive sales growth as everyone turns to online shopping to more safely fulfill their needs. Manufacturers and their distributor and dealer networks can also leverage Parts eCommerce capabilities to sell spares, accessories, and consumables.

      Here are ten things that Service Parts Management experts at Mize have identified to protect and grow your service parts sales and profits. 


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      3 min read

      A Few Key Performance Metrics For Subscription Businesses

      This blog post was written by Robbie Kellman Baxter, founder of Peninsula Strategies, LLC, and a bestselling author.  She is an expert on membership and subscription-based business models. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Oracle, Electronic Arts, and eBay.  Robbie will be the guest presenter at a webinar hosted by Mize on April 23, 2020 titled Building a Forever Transaction with Every Customer


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      4 min read

      Today’s Crisis Triggers the Next Revolution in Field Service

      This blog was written by Robert Gillette. Throughout his career, Mr. Gillette has maintained responsibility for P&L and revenue growth for all presales, post-sales, and service delivery operations. Most recently, Robert served as Vice President of Customer Support for an OEM line of precision HVAC/R products for the IT Data Center and Indoor Agriculture (cannabis) markets.


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      3 min read

      Do You Have the Right Technology to Scale Your Subscription Business?

      This blog post was written by Robbie Kellman Baxter, founder of Peninsula Strategies, LLC, and a bestselling author.  She is an expert on membership and subscription-based business models. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Oracle, Electronic Arts, and eBay.


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      5 min read

      COVID-19 Update: Mitigating Service Parts Supply Chain Disruptions

      This guest blog was written by Ted Fellowes, President of Fellowes Research.

      The COVID-19 Pandemic is a black swan that is taking a toll on society. While our first concern is for the health of family, friends, colleagues, neighbors, and everyone everywhere – ‘sheltering in place’ is providing many of us with the spare time to consider this crisis from the perspective of own industries and professions.  I have been asked a few times in recent days for my thoughts on the impact of COVID-19 on  Service Parts Management (SPM) is and how improvements to and investments in SPM solutions may improve our current situation and prepare us for the next disruption.


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      4 min read

      COVID-19 Update: Six Ways Manufacturers Can Adapt Their  Aftermarket Service Business

      There is no escaping the threat of the Coronavirus as it hits communities across the globe.  It seems that no one is immune to it, not even the Aftermarket Service Industry.

      Business leaders and managers will need to do everything they can to get through this current crisis.  While we might have the knee jerk reaction to throw our hands up in the air and proclaim, "we've never seen anything like this before," the truth is we have the means and ability to respond. 


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      4 min read

      How Membership Economy is Disrupting Manufacturing

      This blog post was written by Robbie Kellman Baxter, founder of Peninsula Strategies, LLC, and a bestselling author.  She is an expert on membership and subscription-based business models. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Oracle, Electronic Arts, and eBay.


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      5 min read

      Warranty Management Contingency Plans for Working Remotely

      In recent days, we have all had to rethink how we can conduct business while ensuring we take the necessary measures to keep ourselves, employees, customers, and communities safe. Social distancing and working remotely are crucial in helping to slow the spread of coronavirus.


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