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      5 min read

      Best Practices to Increase Service Contract Revenue

      Mize recently conducted a study among service executives and warranty professionals who are involved in marketing and selling service contracts and extended warranty (SC/EW) programs. The findings validate which strategies and tactics offer the best results.


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      2 min read

      Automating Field Service Management to Reduce Mean Time to Resolution

      The Mean Time to Resolution (MTTR) is a metric that service organizations grapple with in terms of related cost and customer experience. One objective is clear: reducing the time it takes to resolve customer issues – from case creation dates to their closures – benefits both.


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      3 min read

      Why Automate Your Service Contract Program?

      Most durable goods manufacturers are mired in manual service contract administration – from initial offering to servicing, through to renewals. While being a strain on operations, it’s a drain on revenue stream maximization: most OEMs realize less than 15% of potential service contract revenue.


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      2 min read

      Brand Loyalty by Connected Customer Experience

      To a company, each has heightened concern about brand loyalty. Across all durable goods categories, time to market has hastened, providing customers more options. Churn is real – organizations must be prepared to protect their turf while gaining opportunistic market share.


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      2 min read

      Building an OEM Recurring Revenue Stream with Customers

      Generating a recurring revenue stream with customers is critical business objectives facing Durable Equipment Manufactures today. The key: building a forever transaction with every customer you have.


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      3 min read

      Reduce Warranty Costs and Increase Operational Efficiencies with a Fully Mobile Field Service Organization

      Many Warranty Managers that we at Mize work with often share that field service operations are the most labor-intensive part of their warranty process and are a significant cost driver. The primary reason for this extra cost is due to the field service not being fully integrated into the overall digital warranty processing systems.


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      2 min read

      Shared Service Knowledge to Build Ongoing Continuity

      Aly Pinder, Program Director for Service Innovation & Connected Products at IDC, discusses how knowledge transfer can be seamless across service organizations.


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      3 min read

      Solving Warranty Management Problems – A Peer’s Perspective on Claims Management Automation

      The ongoing problem of managing warranty claims is that it’s a very labor-intensive process


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      5 min read

      Optimizing Your Service Contract Program Operations

      Optimize Your Service Contract Operations: Increase Your Service Contract Revenue

      A statistic to overcome: Companies realize less than 15% of potential service contract revenue.

      Overall, unachieved revenue results from businesses not offering service programs beyond standard product warranties. Even when service programs are offered, the attach rates remain low as some retailers and channel partners may not focus on service sales, or customers fail to understand the value of these programs.


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      3 min read

      Webinar Recap: Manufacturers Creating Enhanced Customer Experiences by Reimagining Service Lifecycle Management

      This month's webinar, hosted by Mize, Inc., highlighted the top priorities for manufacturers and services organizations driving investments around service innovation. Improving the customer experience, growing revenue, and innovation through knowledge management figured prominently.

      Our presenters, including Aly Pinder, Program Director for Service Innovation & Connected Products at IDC, Stuart Ransom, Chief Revenue Officer of Mize and Michael Blumberg, Chief Marketing Officer of Mize, led the discussion of how end-to-end service excellence enables the framework to meet the challenges faced today and in the future.


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