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      2 min read

      Top Three Trends Noted by Field Service Technicians Today

      Here are 3 field service trends today, projecting to have legs for tomorrow. To see what field service digital transformation’s possible today, request a demo of Mize’s Field Service Management system.


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      2 min read

      Automated Product Field Inspection Toolbox

      Increasing product field inspection obstacles have made challenging and costly activities even more demanding. What was dealing with dissatisfied customers over unexpected product problems is now a communication crisis: field techs struggle without having the tools for quick fixes.


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      2 min read

      Event Recap: Extended Warranty and Service Contracts Innovations Conference

      This 3-day event focused on transforming Extended Warranty and Service Contract Operations into sustainable profit centers, diving deep into new frontiers in extended warranty and service contract innovations.


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      8 min read

      Migration to Subscription Services and How It Affects Warranty Business and Brand Loyalty

      Recently, Ashok Kartham, Founder and CEO of Mize, answered questions about Manufacturer's Migration to Subscription Services during a roundtable at the Extended Warranty & Service Contract Innovations Conference. This Q & A highlights the optimal structure and advantages of Subscription programs for Manufacturers to increase product quality and recurring revenue, strengthen channel relations, and enhance customer’s experience and brand loyalty.

       


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      3 min read

      Insights: Key Technologies for Field Service Operations

      Insights from Ashok Kartham, Founder and CEO of Mize, discussing Key Technologies for Field Service Operations during a roundtable interview at the 11th Annual Extended Warranty and Service Contracts Innovations Conference.


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      2 min read

      Highlights: 2020 Field Service Virtual Summit and Expo

      The 2020 Field Service Virtual Summit & Expo brought together cross-industry service, support, and customer success leaders to relay their successes (and obstacles) for building their world-class operations. View the one-hour overview video here.


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      4 min read

      Warranty Management Cost Containment

      Manufacturer's warranties play an essential role in business cycles. They can be critical to a product's sales and marketing, building market share and customer goodwill, but also add significantly to product pricing and pose accounting and cost estimation challenges. Maintaining transactional level detail is critical for manufacturers to provide meaningful management reports and data for pricing analysis and liability estimation, as well as enhancement of quality control and dealer/distributor performance monitoring.


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      2 min read

      OEM Service Lifecycle Management Automation Impacting Net Promoter Score

      Net promoter score (NPS) is one of the most widely used methods to identify customer satisfaction and loyalty. It's a comprehensive measure – covering both the number of promoters and detractors for the service that companies provide.


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      3 min read

      IoT Product Data Warranty Management and Field Service Optimization

      For OEMs collecting IoT-connected product information, the benefit’s in its actionable utilization. How you manage it becomes crucial – having the ability to build a Connected Customer Experience and incorporate proactive Service team interaction – ultimately maximizing Warranty Management profitability.


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      5 min read

      Best Practices to Increase Service Contract Revenue

      Mize recently conducted a study among service executives and warranty professionals who are involved in marketing and selling service contracts and extended warranty (SC/EW) programs. The findings validate which strategies and tactics offer the best results.


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      Tim Nissen

      Tim Nissen has built companies through marketing in categories including technology, manufacturing, energy, commercial real estate and business services.