Recognition

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      3 min read

      Transparency Is A Virtue In Business

      When we talk about customer satisfaction, we eventually arrive at talking about how experiences compare to expectations.  The more the two are aligned, the more satisfied and trusting your customers feel. 


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      3 min read

      Why B2B Capital Equipment Companies Should Not Automatically Link Performance Pay To Satisfaction Metrics

      Many business leaders link their employee’s variable compensation to satisfaction or loyalty survey results with a view to improving the customer experience provided by their company or just to game the survey results.


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