Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     
      4 min read

      Webinar Recap: Digital Technologies and Field Service

      When it comes to field service, companies are judged on the service they provide. The top two factors used to measure great service are the speed of service (is this going to take days, hours, minutes?) and first-time fix rate (is this going to be fixed right the first time?).

      In order for field service technicians to achieve this, they need all the help they can get, whether in the form of knowledge or external resources. Knowledge might include manuals, how-to guides, audit trails, and truck stock inventory, while external resources might include support calls to outside experts.


      Continue Reading
      4 min read

      Webinar Recap: Best Practices to Streamline Supplier Warranty Management

      This month’s webinar, hosted by Mize, Inc. in partnership with Tech Mahindra, brought together experts in the automotive and warranty management industries to discuss best practices in streamlining supplier warranty management. Our presenters, including Michael Blumberg, Chief Marketing Officer of Mize, Michael Roberts, President of MR Insights, and Eric Marlan, Senior Product Manager of Mize, led stimulating discussions about the current state of supplier warranty management, and what strategies must be implemented to improve quality for all stakeholders.


      Continue Reading
      4 min read

      ICYMI – Webinar: Enabling Service Technicians to Deliver Better Customer Experience

      In last week’s webinar, Enabling Service Technicians to Deliver Better Customer Experience, our viewers learned how to equip service technicians with the tools they need to enhance customer experience (CX). Viewers also got an inside look at Mize’s connected CX solution which demonstrated key applications of the Mize software.

      Our speakers included Michael Blumberg, CMO of Mize, and Andrew Thomas, Product Manager of Mize. Blumberg led us through reasons why field service companies should focus on enhancing their customers’ experience while also providing solutions that, once implemented, would enable service technicians to perform their work more efficiently. Then, Thomas walked through an end-to-end process for service requests in Mize, including a first look at Customer, Administrator, and Technician portals.

      Watch Webinar recording


      Continue Reading
      12 min read

      Webinar: Winning Service Strategies to Unlock the Value of the Install Base

      Overview 

      As the first quarter comes to a close, Mize reminds us of the importance in maintaining a service-centered culture in our business.  

      During last week’s webinar, entitled Winning Service Strategies to Unlock the Value of the Install Base, speakers Michael Blumberg and Tom Schlick taught us how to enable service revenue growth by shifting to a customer-centric mindset.  

      Blumberg, CMO of Mize, brings with him a diverse industry experience in Aftermarket Services while Schlick, author of Jumpstart Your Service Revolution, shares with us over 30 years of experience as a customer-focused business operations executive. Together, they explain why and how to unlock the value of the existing install base 

      This blog gives readers an overview of key points from the webinar as well as download access


      Continue Reading
      5 min read

      Webinar: Benchmark and Optimize Warranty Management

      Overview of the 2019 SFG Analysts Take

      Mize kicked off the new year by hosting another presentation for our online webinar series. The January 17, 2019 presentation entitled “Benchmark & Optimize Warranty Management” focused on current and future forecasts in warranty management as well as best practices to optimize warranty management.


      Continue Reading