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      4 min read

      5 Critical Success Factors for Global Warranty Implementation

      A recent Mize webinar included a discussion of Critical Success Factors for Global Warranty Implementation. Implementing a global warranty system can be a very challenging and complex project. Project failure can result in cost and schedule overruns, sub-optimal processes, and dissatisfaction of key stakeholders in warranty processes. 


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      4 min read

      Warranty Transformation: From Legacy System to 15% Costs Savings in the 1st Year

      If you work for a global manufacturer of durable equipment, then it is likely that your company still operates a legacy system for warranty management. Legacy systems are costly to maintain and modify.  Since there are very few people inside the organization who remember how the system works, your company must employ people with specialized knowledge of the system.  At issue, these people are usually focused only on the task of system maintenance and may provide little value to the company beyond this task.    


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      2 min read

      Mize: Independent Service Providers for Subscription, Electrolux Service Tips

      Electrolux, a leading global appliance manufacturer, has launched subscription-based access to the Service Tips application powered by Mize Service Knowledge Management application, to Independent service providers.


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      5 min read

      Selecting the right Software Partner for Warranty and Service Contract Management

      The growing importance of Warranty and Service Contracts for Manufacturers

      Over the past several decades, durable equipment manufacturers have experienced an evolutionary shift with respect to how they manage service interactions after the original product sale. Manufacturers originally considered the warranty as a necessary cost they had to contend with in order to keep the customer happy, resolve product failures, and obtain critical data required to improve product quality.   Manufacturers no longer view the provision warranty and aftermarket service as a cost of doing business that must be controlled but as an opportunity to add value, obtain critical insights to drive product innovation, and generate incremental revenue and profits.


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      4 min read

      Systems of Support for your Servitization Journey

      Much has been made of the potential benefits of adopting at least some Servitization strategies within a service portfolio. However, the processes that need to be put in place are complex and a delicate balance between increasing profitability and overcommitting on contractual obligations needs to be struck. Here, Michael Blumberg, CMO of Mize, offers his guidance as to what systems of support are required to achieve a successful path towards Servitization...


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      3 min read

      Enabling Suppliers to manage claims, returns, and quality for all OEMs through a Connected Warranty Processes

      Mize recently hosted a workshop at the ENG Automotive Warranty Summit USA titled Enabling suppliers to manage claims, returns, and quality for all OEMs. Ashok Kartham, Mize’s Founder and CEO, kicked off the workshop by posing the following question: What is one key factor that drives warranty performance improvement?”. Of course, warranty performance is broad, consisting many measures such as claim automation rate, supplier recovery rate, cycle time for Detection-to-Correction, and related factors such as COPQ. As such, the question is not easily answered. However, the experts at Mize’s have reached a conclusion is that the key factor is the “Connectedness” of the warranty process.


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      3 min read

      4 Reasons Why Companies Fail at Spare Parts Management (and a Solution to Overcome Them)

      I recently attended the Service World Expo Trade Show in Las Vegas, NV.  During the event, I spoke to several service providers about issues they are having with spare parts management.  For many companies, this function is one of the most challenging parts (no pun intended) of their business.  The typical problems they experience include:


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      3 min read

      Maximize Service Profitability Through Service Lifecycle Management

      Aftermarket Service can generate 45% or more of total corporate revenue and 30% or more of total corporate profits. To achieve these results, field service leaders must focus on revenue growth. This is, of course, dependent on the ability of manufacturers to execute on their business strategy and deliver results. This is where a good Service Lifecycle Management (SLM) infrastructure can help.


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      3 min read

      5 Valuable Lessons about Extended Warranty & Service Contracts

      Mize was a proud sponsor of the 10th Annual Extended Warranty & Service Contract Innovations conference. The event was held in Nashville, TN from September 18th to September 20th, 2019.  There were over 20 speakers from leading OEMs, Service companies, and Solution providers including but limited to AmTrust, Electrolux, Ford, GE, GM, Mize, OnPoint, Samsung, Stryker, and Stulz.


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      3 min read

      Enlist Your Service Technician in Proactive Business Growth

      There is a lot of time and resources spent today on trying to engage field service technicians in generating new business from existing customers, and for good reasons.  Field service technicians are in a unique position in that they have insight to the needs of their customers which is unmatched by anyone else in the organization.  


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      Mize Inc.

      Our company blog authors are among the best in the industry. By using our product and customer experts as sources we are able to share the latest trends and tips.