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      2 min read

      WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime

      Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing market conditions and shifting customer expectations to stay ahead of the proverbial curve. Most companies rely on new technologies to help solve these business challenges, and field service organizations are no exception.

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      2 min read

      3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships

      Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product requires repair, they expect it done quickly and efficiently—anything less can negatively affect the customer experience and lead to a higher churn rate.

      Depot Repair Management (DRM) software provides technicians and teams with the tools they need to do their job better, creating a more efficient repair process that reduces customer downtime and leads to happier customers.

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      Michael Johnson

      Michael Johnson, Product Manager for Field Service Management at Mize, has 10 years experience managing diverse IT helpdesk and network infrastructure teams in Field Service Management. Drawing on his IT management experience leading teams in repair, implementation, configuration, and monitoring, he applies that knowledge to designing and managing service software solutions for field service and depot repair.