Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     
      6 min read

      AWM 2018 Working together to reduce warranty and NTF

      This blog post is based on workshop session by Mize at ENG’s Automotive Warranty Management conference on Oct 16th & 17th in Dearborn, MI. You can read the summary blog post about the conference.


      Continue Reading
      8 min read

      Lessons from Automotive Warranty Management USA 2018

      The ENG’s 3rd annual Automotive Warranty Management USA, sponsored by Mize, took place on Oct 16th and 17th in Dearborn, MI. The event attracted over 110 warranty leaders from the automotive industry. This blog post summarizes the key themes, presentations, metrics, best practices, and technologies discussed during the conference.


      Continue Reading
      2 min read

      8 Strategies to control the cost of shipping warranty related returns

      WSJ article on annual logistics report finds:

      • Costs for freight have risen steeply since the middle of last year because of rising interest rates, higher price of fuel, and driver capacity constraints
      • Average freight rate per mile have risen between 20% and 30% so far this year

      Continue Reading
      3 min read

      5 Ways to Improve Warranty Communications

      When processing warranty claims, Warranty Processors and Service Providers resort to Emails, Phone calls, and even Fax to exchange information about the Claims. Streamlining the communications and data exchange benefits all stakeholders:


      Continue Reading
      5 min read

      What to expect at the Extended Warranty and Service Contracts Innovations 2017 Conference?

      Most people may not get excited about Service Contracts, but Warranty Week estimates that Service Contract industry generates at least $42 Billion revenue annually. The Service Contracts Industry Council (SCIC) estimates that over 250 Million contracts are sold annually.


      Continue Reading
      5 min read

      Unlock the value of your product Install Base

      In many manufacturing industries, the existing product install base could be ten times larger than the annual volume of new products sold. This large install base represents a profitable source of service revenues, but most companies only realize a portion of this potential revenue opportunity.


      Continue Reading
      3 min read

      10 reasons why CRM can’t handle manufacturer Contact Centers

      Most generic CRM systems fail to meet the needs of manufacturer contact centers for customers and channel partners. Manufacturers spend a lot of time and money to customize and integrate the generic CRM software to meet their contact center needs.


      Continue Reading
      2 min read

      Best Practices to Increase Service Contract Renewal Rates

      Service Contract renewals are vital for a steady stream of service revenues.  Renewal Rate is also a key performance indicator for service revenues, customer satisfaction, and customer loyalty.


      Continue Reading
      2 min read

      How do you Plan to grow Service Contracts Revenue?

      Your product install base provides a huge opportunity to grow service contract revenues and profits, but attach and renewal rates for extended warranty and service programs (EW/ES) stay below the desired levels.


      Continue Reading
      2 min read

      What do you cover with your Extended Warranty and Extended Service Programs?

      Blumberg Advisory Group and G35 Software partnered to conduct a study among professionals involved in selling Extended Warranty /Extended Service (EW/ES) programs and asked them about Processes Covered and Resources Provided by their programs. Here is what their responses indicated:


      Continue Reading