Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     
      4 min read

      Service Lifecycle Management 101

      Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue

      Aftermarket has taken a backseat to other company-wide digitization initiatives for durable goods manufacturers for far too long. While we collectively recognize the value of post-sale revenue, it has been difficult—and nearly impossible—to align the people, processes, and technology required to optimize the approach.

      Razor-thin margins on the products we sell are driving a sea of change among executives in the industry who now recognize that their ability to deliver post-sale services will make or break their businesses. Fortunately, the emergence of Service Lifecycle Management (SLM) is making it easier for these durable goods manufacturers to provide a seamless experience across every customer touchpoint in the service lifecycle.


      Continue Reading
      2 min read

      3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships

      Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product requires repair, they expect it done quickly and efficiently—anything less can negatively affect the customer experience and lead to a higher churn rate.

      Depot Repair Management (DRM) software provides technicians and teams with the tools they need to do their job better, creating a more efficient repair process that reduces customer downtime and leads to happier customers.


      Continue Reading
      2 min read

      Solve Technician Inefficiencies with a Field Service Management Solution

      Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle administrative tasks that eat away at their time. Empowering the workforce now depends on more than just training; a connected field service management solution is the best way to make technicians more efficient, empower them to solve the problem correctly the first time, and control costs that can easily spiral without the right solution in place.


      Continue Reading
      2 min read

      Improve Technician Efficiency and Productivity with Service Parts Management

      When a part breaks or wears down, providing a quick and efficient replacement is crucial for keeping customers’ operations running smoothly. Offering reliable repairs improves the buying experience, leading to repeat part sales and happy long-term customer relationships. It’s a win-win for everyone—but it’s almost impossible to achieve without an effective service parts management process.


      Continue Reading
      3 min read

      Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle

      As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has gained an increasingly important seat at the table when it comes to the organization’s strategy and direction. If anyone is focused on the digital future, it’s the people tasked with keeping IT systems going, troubleshooting and heading off problems before they become catastrophes, and ensuring that customers—both internal and external—are satisfied.


      Continue Reading
      3 min read

      ROI Analysis Proves Business Case for Modernizing Warranty Management

      Learn How to Realize a Strong ROI in Our Warranty Webinar

      If you're like many manufacturers, it may be time to close the transformation loop with a single, modern warranty management solution and an ROI analysis. You may be overdue in replacing a legacy system and see the potential for increased revenue. If you need the business proof showing ways to realize ROI, then join us for a webinar with industry experts. You'll learn to calculate expected cost reduction and increased revenue.


      Continue Reading
      6 min read

      The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams

      Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams

      Strategies For GrowthSM (SFGSM),in conjunction with Mize, recently announced survey findings indicating positive signals for the expanding Warranty Chain Management market – customer-centric market factors drive organizations to improve existing levels of warranty management performance.


      Continue Reading
      2 min read

      Top Three Trends Noted by Field Service Technicians Today

      Here are 3 field service trends today, projecting to have legs for tomorrow. To see what field service digital transformation’s possible today, request a demo of Mize’s Field Service Management system.


      Continue Reading
      2 min read

      Manage Warranty Entitlements

      Managing warranty entitlements is vital for manufacturers to gain control of warranty reserves and claims. Entitlement management involves administration, tracking, and enforcement of policies, coverage terms, expiration dates, and claim reimbursements.


      Continue Reading
      2 min read

      Automated Product Field Inspection Toolbox

      Increasing product field inspection obstacles have made challenging and costly activities even more demanding. What was dealing with dissatisfied customers over unexpected product problems is now a communication crisis: field techs struggle without having the tools for quick fixes.


      Continue Reading
      A MIZE BLOG

      Connected Customer Experience

      Our company blog is filled with service lifecycle management tips and best practice articles. Stay informed on trends, case studies and announcements. Subscribe today.